Shipping policy

Shipping Policy

We ship two types of products, and each follows a different fulfillment process. Please read below based on what you're ordering.

New Parts (Drop-Shipped)

New parts are shipped directly from our supplier network on our behalf. This allows us to offer a wider catalog without warehousing every part ourselves.

  • Processing time: Most new-part orders ship within 1–3 business days of order confirmation, depending on supplier stock and location.
  • Multiple suppliers: If your order includes new parts from more than one supplier, items may ship separately and arrive in separate packages, sometimes on different days. You will not be charged extra for split shipments.
  • Tracking: Tracking information is sent by email as each portion of your order ships. If your order splits across suppliers, you'll receive a separate tracking number for each shipment.
  • Backorders: Occasionally a supplier may run out of stock after an order is placed. If this happens, we'll notify you with an updated timeline and the option to wait, substitute, or cancel that item for a refund.

Used Parts (Shipped By Us)

Used and take-off parts are pulled, inspected, and shipped directly from our own inventory.

  • Handling time: Please allow 3 business days for us to pull, inspect, and pack used parts before they ship.
  • Processing days: Business days are Monday–Friday, excluding holidays. Orders placed on weekends or holidays begin processing the next business day.
  • Tracking: You'll receive tracking information by email once your package ships.
  • Mixed orders: If your order contains both new (drop-shipped) and used (self-fulfilled) parts, expect these to arrive as separate shipments on different timelines — the used-part portion follows the 3-business-day handling window above, while new parts follow standard supplier processing.

Shipping Carriers & Transit Time

We ship via UPS, FedEx, and USPS depending on package size, weight, and destination. Transit time is in addition to processing/handling time and typically runs 2–7 business days within the contiguous U.S., depending on service level selected at checkout.

Shipping Rates

Shipping is calculated at checkout based on package weight, dimensions, and destination. 

Shipping Restrictions

  • We currently ship to addresses within the contiguous United States. 
  • We are not responsible for delays caused by the carrier once a package has left our facility or a supplier's facility.
  • Please double-check your shipping address at checkout — we are not responsible for orders shipped to an incorrect address entered by the customer, though we're happy to help however we can if this happens.

Damaged or Lost Packages

If your package arrives damaged, please keep all original packaging and email karl@skywaycyclesupply.com within 10 days of delivery so we can file a claim and arrange a replacement or refund. If tracking shows delivered but you haven't received your package, reach out and we'll help track it down with the carrier.

Questions?

Email karl@skywaycyclesupply.com with your order number and we'll get you an update on where things stand.

We reserve the right to update this policy at any time. The policy in effect at the time of your order applies to that order.