Refund policy

Return Policy

We want you to be happy with your order. If something isn't right, here's how returns work.

30-Day Return Window

Items may be returned within 30 days of the delivery date, provided they are in new, unused, and uninstalled condition, in the original manufacturer packaging, with all hardware, manuals, and included parts.

  • Items that have been installed, mounted, worn, or used in any way are not eligible for return.
  • Items that have been altered, modified, machined, or reworked in any way void return and warranty eligibility.
  • Products must be returned in a shipping box — do not write on, tape, or apply shipping labels directly to the manufacturer's retail packaging, or your return may be refused or subject to an additional fee.

Return Merchandise Authorization (RMA) Required

All returns require a Return Merchandise Authorization (RMA) number before being shipped back. To request one:

  1. Contact us with your order number and the item(s) you'd like to return.
  2. We'll issue an RMA number and instructions on where to send the item.
  3. Write the RMA number clearly on the outside of the return shipping box.

Returns sent without a valid RMA number may be refused or delayed.

Restocking Fee

Returns for reasons other than our error (wrong item shipped, defective product, etc.) are subject to a 15% restocking fee, deducted from your refund.

  • Return shipping costs are the customer's responsibility unless the return is due to our error.
  • We do not currently offer prepaid return shipping labels.

Items That Cannot Be Returned

The following are final sale and not eligible for return under any circumstances:

  • Special order, custom, or made-to-order items
  • Items with a purchase price under $20 (may not be returned individually — must accompany a larger qualifying return, where applicable)
  • Items that included installation, tuning, or shop services
  • Open-box, clearance, or "as-is" listed items
  • Electrical parts and components once installed or wired
  • Gift cards

Defective or Incorrect Items

If you receive an item that is defective or was shipped in error on our part:

  1. Contact us within 30 days of delivery with your order number and a description (and photos, if possible) of the issue.
  2. Do not install a suspected-defective part — installation voids replacement eligibility.
  3. We'll issue an RMA and arrange for a replacement, repair, or refund at no cost to you, including return shipping.

Items placed into service are evaluated under standard manufacturer warranty terms rather than as a straight return.

Refund Processing

Once your return is received and inspected (typically within 5 business days), we'll notify you by email of the approval or rejection of your refund.

  • Approved refunds are issued to your original payment method, less any applicable restocking fee.
  • No cash refunds are issued for mail-in returns.
  • Please allow additional time for your bank or card issuer to post the refund.

Exchanges

We don't process direct exchanges. If you need a different item, return the original for a refund (per the terms above) and place a new order for the item you need.

Return Address

Once you have your RMA number, send your return to:

Skyway Cycle Supply

34604 49th St N #10036
St. Petersburg , FL 33709

Please write your RMA number clearly on the outside of the box. Returns sent without an RMA number, or to any other address, may be delayed or refused.

Questions?

Email karl@skywaycyclesupply.com with your order number and we'll walk you through the process.

We reserve the right to update this policy at any time. The policy in effect at the time of your order applies to that order.